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Role Description

IP House is looking for US Law Enforcement Response Specialists for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IP House is the right place.

• Review, analyze, and deliver results responsive to confidential criminal legal requests for electronic customer records in compliance with the legal/policy requirements.
• Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data.
• Respond to law enforcement and other designated, approved contacts to answer questions.
• Identify and escalate matters that are out of compliance or require review.
• Identify and escalate technical tool failures or bugs.
• Complete tracking and request logging for clients and management.
• Other tasks as assigned.

Qualifications

• Ability to work shifts between 7AM – 7PM Eastern, Monday through Friday.
• Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service.
• Exceptional attention to detail and ability to adhere to established process.
• Exceptional problem-solving skills and the ability to analyze/organize information.
• Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills.
• A high degree of proficiency in Windows OS & MS Office software is expected for this position. SQL experience is a bonus.
• The ability to speak multiple languages is highly desirable.
• Preference will be given to Pennsylvania residents.

Requirements

• We currently hire remote employees from the following states in which we are licensed: CA, PA, NY, IL, OH, OR, TX, ID, NJ, VA, MI.
• We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Benefits

• Flexible work environment.
• Comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families.

Company Description

IP House is redefining how the world combats illicit trade and intellectual property theft—delivering scalable, end-to-end solutions that empower global brands and rights holders through innovation, strategic expertise, and a relentless commitment to global enforcement.

Achieving this ambitious mission requires the collaboration of an exceptionally talented team. We believe our people are the foundation of everything we do—and we invest accordingly. From day one, we foster a culture rooted in continuous learning, professional growth, and shared excellence.

Here, you’ll have the opportunity to shape a fast-scaling organization with a strong reputation for results—and room to grow with it. Join us in safeguarding the brands, content, and innovations that shape our world.

IP House is an equal opportunity employer dedicated to fostering a respectful, collaborative, and inclusive work environment.