• Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths. • Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership. • Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries. • Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables. • Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility. • Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance. • Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement. • Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers. • Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume. • Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers. • Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows. • Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes. • Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications.