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Role Description

The Client Assurance Director, Corporate Audit Services (CAS), reports functionally to the Senior Director, Client Assurance and is responsible for leading and overseeing the portfolio of SOC and HITRUST engagements (over 80 reports). This role provides strategic oversight and direction across the client assurance program while ensuring successful execution of audits and compliance initiatives.

• Demonstrating sound presentation, written, and interpersonal communication skills.
• Communicating with client assurance staff and management clearly and concisely.
• Providing leadership, guidance, and constructive feedback to staff to facilitate growth and development.
• Leading and organizing internal auditee/client meetings during all phases of an engagement.
• Developing effective and efficient scheduling for projects within assigned scope of responsibility.
• Identifying and assessing complex risks and advising management on risk mitigation and treatment strategies.
• Assisting in establishing and implementing standard operating procedures, templates, and monitoring processes.
• Onboarding new controls to Audit Board and supporting the completeness and accuracy of the control inventory.
• Implementing and adjusting project plans to ensure engagement delivery in accordance with project budgets and timelines.
• Supervising resource workload and task prioritization on client assurance engagements.
• Providing guidance and training to control owners on controls related to application processes; physical and logical security; systems acquisition and development; system and network infrastructure; system architecture; change management; computer operations; and production support.
• Preparing draft informative presentations on IT and/or process risks.
• Developing data analyses and providing management with proper context of potential risk exposure due to control weaknesses.
• Tracking and communicating progress toward established engagement goals and milestones to project leaders and stakeholders.
• Facilitating and monitoring corrective action taken by management to remediate Deviations and Corrective Action Plans identified during audit engagements.
• Adjusting leadership and working style to fit specific circumstances.
• Analyzing personal strengths and weaknesses to maximize contribution to the mission and goals of the Client Assurance department.
• Defining performance goals with support from audit leadership.
• Providing constructive and timely feedback to team members.
• Seeking opportunities and participating in professional development initiatives.
• Demonstrating cultural sensitivity and leveraging diverse viewpoints.
• Leading functional teams or projects to solve complex problems and deliver solutions.
• Participating as a team player and contributing to departmental business planning and solution design.
• Establishing and maintaining harmonious working relationships with co-workers, internal stakeholders, staff, and external contacts.
• Providing key status reports targeted to stakeholder recipients.
• Working to remove team barriers and maximize effectiveness of the Client Assurance department.
• Communicating difficult concepts and negotiating with others to conclude on goal-centric points of view.
• Applying excellent written and verbal communication skills.
• Requesting guidance in complex situations as needed.
• Interpreting challenges and recommending best practices to improve processes.

Qualifications

• BA/BS in Technology, Information Systems, Cybersecurity, Engineering, or related field.
• Demonstrate advanced English proficiency.

Requirements

• Build and share knowledge.
• Communicate clearly and effectively.
• Demonstrate business acumen.
• Possess risk and process knowledge.
• Support information security audits within frameworks/regulations (2+ years minimum): PCI DSS, NIST, SOC 1 or 2, ISO 27001, Sarbanes-Oxley (SOX), or HITRUST.
• Understand IT infrastructure and operations.
• Report on HITRUST audits.
• Perform data analysis and continuous monitoring (e.g., Power BI, Power Automate).
• Utilize Microsoft Office and project management tools effectively.
• Apply knowledge of security frameworks (NIST, PCI, OWASP, etc.).
• Perform auditing across large-scale organizations while conducting risk and data analysis and delivering high-quality audit reports to senior leaders.
• Apply audit risk and control experience in application and general control environments, including information security, identity and access management, incident analysis, database security, operating system analysis, logging and monitoring, and change management.
• Demonstrate strong analytical, technical, and auditing skills with exposure to IT and compliance audits.
• Manage multiple priorities and workloads in an agile environment.

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.