SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all.
Financial Aid Administrator
Location
United States
Posted
4 days ago
Salary
$22 - $34 / hour
Job Description
Role Description
The Financial Aid Administrator will execute transactional and complex financial aid-related activities for new and returning learners. Responsibilities include:
- Information gathering
- Data entry into financial aid systems
- Compliance related functions
The ability to work accurately in a fast-paced, highly regulated environment is critical for success in this role. This is primarily an internal role with little learner/customer interaction, though some phone interaction with lenders and internal partners will be necessary at times.
Qualifications
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry.
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.
Requirements
- Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
- Process Financial Aid applications, adjustments, and other Financial Aid related functions
- Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
- Apply updates and policy changes accurately and timely
- Provide occasional phone/chat support to assist the financial aid contact center staff
- Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
- Process improvement identification and implementation
- Inform supervisors and seniors of gaps related to particular worktypes in the system
- Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Benefits
- Comprehensive package of benefits for employees scheduled 30 hours or more per week
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Parental leave
- Paid time off and certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
- Non-exempt employees are eligible for overtime pay, if applicable
The expected salary range for this position is $22.25 - $33.75 - Hourly.
Company Description
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all.
Job Requirements
- 1+ year of experience in financial aid, student records, or transferable administration/processing experience, such as mortgage/insurance claims processing or data entry.
- Bachelor’s degree from an accredited institution preferred; Associate’s degree from an accredited institution or 2 years of commensurate experience required.
- Review and determine financial aid eligibility and award amounts based on submitted documentation from the learner
- Process Financial Aid applications, adjustments, and other Financial Aid related functions
- Complete required work assigned by the Work Distributor accurately and within predetermined departmental service levels and metrics
- Apply updates and policy changes accurately and timely
- Provide occasional phone/chat support to assist the financial aid contact center staff
- Assist supervisors in calling out potential areas of concern related to SLAs and recommend reallocation of resources
- Process improvement identification and implementation
- Inform supervisors and seniors of gaps related to particular worktypes in the system
- Work cross functionally with other teams and departments as needed to ensure an exceptional learner experience
Benefits
- Comprehensive package of benefits for employees scheduled 30 hours or more per week
- Medical, dental, vision, life and disability plans
- Well-being incentives
- Parental leave
- Paid time off and certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
- Non-exempt employees are eligible for overtime pay, if applicable
- The expected salary range for this position is $22.25 - $33.75 - Hourly.
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