Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.
Principal Product Manager – Agentic AI Systems
Location
California
Posted
44 days ago
Salary
Not specified
Job Description
Job Requirements
- 5–6 years of Product Management experience, preferably with AI-driven or platform products
- Experience shipping and iterating on production software systems
- Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership)
- Strong customer-facing skills and comfort working with enterprise customers
- Ability to translate ambiguous problems into clear product requirements
- Excellent collaboration and communication skills
- Experience with conversational systems, automation, or real-time decisioning (Nice to Have)
- Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops (Nice to Have)
- Experience working in enterprise SaaS or B2B platforms (Nice to Have)
Benefits
- High exposure to customers, data, and real-world outcomes
- Opportunity to grow into broader platform or Principal-level ownership
- Meaningful impact on how enterprises adopt and trust AI
- Work on real production agentic AI systems, not experiments
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