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Role Description

The Senior UX Designer is responsible for creating satisfying and compelling experiences for the users of the organization's digital products and services, often by drawing on results from user research and workflow analysis. The incumbent is responsible for:

• Researching and analyzing user needs and sentiment.
• Creating and testing service design blueprints.
• Working with Product Managers and other Designers to turn insights into actual product features.
• Returning to different stages in the process to keep on top of what their end users need and to continuously improve the product accordingly.

Key responsibilities include:

• Facilitating and/or driving the stages of the innovation design process.
• Helping to establish and evolve the product from concept to proof of concept for user testing.
• Leading the UX research, design, and testing for new experiences and improvements of existing experiences.
• Advocating for strategic design solutions, highlighting inputs influencing the decisions including business and user goals, demographic and usage data, and research findings.
• Communicating the user experience at various stages of the design process with mental model maps, wireframes, flow diagrams, storyboards, personas, mockups, and/or high-fidelity prototypes.
• Delivering work that’s not only user-friendly and aesthetically engaging, but which also produces results.
• Assessing and optimizing the performance of new and existing features by actively participating/leading in user research and assessing performance metrics.
• Mentoring more junior designers/researchers and leading the design/research workstream within a project/program.
• Confidently presenting design concepts, articulating ideas, and facilitating brainstorming sessions with leaders, developers, and stakeholders.
• Conducting independent research and competitive analysis on multiple aspects of products and experiences from a UX, product, and strategy perspective.
• Collecting and analyzing user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
• Working with Designers, Product Managers, Engineers, Business Operations Specialists, Digital Strategists, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Designing and executing user research using qualitative and quantitative methods, including ethnographic studies, primary interviews, generative design research, usability studies, and A/B testing.
• Mastering planning, conducting, and synthesizing ethnographic studies and primary interviews with users/customers and major stakeholders.

Qualifications

• Experience in UX design and research.
• Strong understanding of user-centered design principles.
• Proficiency in design and prototyping tools.
• Excellent communication and presentation skills.

Requirements

• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Experience with user research methodologies.
• Ability to manage multiple projects simultaneously.

Benefits

• Access to groundbreaking biomedical research facilities.
• Tuition reimbursement and performance-improvement projects.
• Outstanding benefit package and competitive salaries.

Company Description

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2025-2026” rankings. Our staff reflects the cultural and ethnically diverse community we serve, demonstrating our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.