• Kernel-mode and user-mode code development: write code that transforms messages, processes data, interfaces with components in different languages, and interacts with Web APIs. • Diagnose and triage customer issues: analyze logs, crash dumps, and diagnostic data to identify root causes and drive timely resolutions. • Cross-functional collaboration: work closely with customer support, sales teams, product management, and engineering teams to resolve customer issues, improve product quality, and ensure seamless integration across components. • Optimization and profiling: use profiling tools to optimize code performance. • Test and maintain code quality: write unit and integration tests, adhering to consistent coding styles and architectural guidelines.