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Role Description

This role is Homebased.

Reporting to the Director Regulatory Compliance & Quality, the Quality Auditor, North America is responsible for conducting comprehensive food safety, quality system, and regulatory compliance audits across all North American manufacturing sites.

• Identify risks and ensure alignment with corporate QA policies, customer-specific requirements, and relevant regulatory standards through interviews and observations of plant processes.
• Provide objective assessments, identify gaps, and support continuous improvement across the organization.
• Partner with operation teams to ensure corrective actions are effectively implemented and sustained.

Essential Job Functions

• Maintain deep knowledge of corporate QA policies and customer programs.
• Conduct process audits comparing plant practices across all shifts to Refresco QMS and develop action improvement plans with those facilities.
• Complete scheduled and unscheduled internal audits against corporate QA policies and customer programs at North American plants, reviewing Food Safety & Quality systems, GMPs, HACCP, and Preventive Controls.
• Verify compliance with regulatory standards, SQF requirements and product certification standards.
• Document and report audit findings clearly and objectively.
• Track and support corrective and preventive action plans.
• Provide training on corporate QA standards and audit readiness.
• Prepare detailed audit reports and executive summaries.
• Support auditor training and competency development for internal audit team members.
• Identify performance trends, recurring issues, and areas of risk through data analysis.
• Develop clear reports and dashboards to communicate findings to leadership and stakeholders.

Qualifications

• Bachelor’s degree in Food Science, Microbiology, Quality Assurance, or related field.
• 5+ years of experience in food manufacturing or auditing.
• In-depth knowledge of SQF Code, food safety principles, GMPs, and regulatory requirements (CFIA, FDA, FSMA, etc.).
• Strong understanding of Corporate Quality Policies.
• HACCP and PCQI certification preferred.
• Strong communication, organizational, and analytical skills.
• Attention to detail and strong investigative skills.
• Ability to influence without authority.
• Cross-functional collaboration.
• Structured problem-solving skills.
• Proficient in Excel, Word, SAP and Power Point.
• Compliance mindset.
• Excellent communication skills.

Working Conditions

• Physical Demands: Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
• Visual/Sensory: This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment: Fast-paced, requiring the ability to remain focused under pressure.
• Climate: Ability to work in ambient hot and/or cold seasonal environments.
• Set own hours when within the plant, but some afternoon/evening work will be required.

Travel Requirements

• Travel (50-75%).

Benefits

• Pay Range: $90k - $110k, plus eligibility for performance-based bonuses based on company objectives.
• Medical/Dental/Vision Insurance.
• Health Savings Accounts and Flexible Spending Accounts.
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance.
• Short-term disability and long-term disability.
• Pet Insurance.
• Legal Benefits.
• 401(k) Savings Plan with Company Match.
• 12 Paid Holidays.
• Vacation Days and Paid Sick Time Off Days.
• Well-being Benefit.
• Discount and Total Reward Programs.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.