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Role Description

As a bilingual Shift Supervisor, you supervise Suicide Prevention Center crisis counselors during their shift and ensure compliance with program standards, contracts, policies, procedures, and guidelines.

• Manages and supports call flow on the Crisis Line.
• Ensures the crisis counselors and volunteers follow program standards, contracts, policies, procedures, and guidelines.
• Listens and monitors volunteers and crisis counselor calls.
• Researches and locates appropriate resources for volunteers and crisis counselors while they are on a call.
• With support from the On-Call Supervisor, may make the determination of mandated reports and sending rescue to callers or chatters.
• Initiates debriefing sessions with volunteers and crisis counselors after they have taken a call.
• Identifies volunteer and crisis counselor training needs and provides individual support.
• Provides input and feedback for performance evaluations of volunteers.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center or the Agency.
• Participates in SPC training activities.
• Responsible for oversight and support of crisis counselors and volunteers for the Suicide Prevention Center’s Crisis Line to ensure compliance with program standards, contracts, policies, procedures, and guidelines.
• Take crisis calls as needed to support program needs.

Qualifications

• Fluency in required language for assigned program (Spanish).
• Possess a high school Diploma or equivalent.
• Must be 18 years or older.
• Minimum of one year experience as a Crisis Counselor at Didi Hirsch or similar crisis hotline.
• Able to efficiently use the personal computer to include Microsoft Office Suite and crisis line software.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Ability to adapt and be flexible to changes in protocol and program needs.

Benefits

• The pay for this position is $30.00 per hour with a $5.00 overnight differential.
• The schedule is Wednesday and Saturday from 12:30am-9:00am and Friday from 4:30am-8:30am PST, totaling 20 hours a week.
• This role requires a 4-week 40-hour per week (Monday to Friday 9:00am to 5:00pm PST) training at the start of employment.
• Our work schedules are subject to change as necessary to meet the Agency’s and its client's needs. Reasonable notice is provided to facilitate personal planning.
• Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Company Description

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.