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Role Description

The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada.

This position is remote and responsible for covering the Mid-Atlantic region which includes the East Coast between Maine and North Carolina, going as far West as Pennsylvania. The ideal candidate will be located centrally within this area.

Primary Responsibilities

• Installation Quality & Performance
  • Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements.
  • Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience.
  • Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed.
  • Support efforts to reduce installation related claims and improve overall customer satisfaction.
• Field Support & Partner Engagement
  • Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration.
  • Provide guidance and field support to installation owners and manager on operational challenges, standards compliance, and best practices.
  • Assist with onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership.
• Training & Continuous Improvement
  • Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques.
  • Share feedback from the field to inform the training team on enhancements and process improvements.
  • Promote consistent execution of installation best practices.
• Issue Resolution & Escalation Management
  • Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders.
  • Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution.
• Cross-Functional Collaboration
  • Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field.
  • Collaborate with Sales leadership to support a consistent customer experience tied to installation quality.
  • Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product.

Qualifications

• Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment.
• Strong understanding of installation quality, workmanship standards, and customer experience drivers.
• Proven ability to manage partner performance and influence without direct authority.
• Excellent communication, problem-solving, and relationship management skills.
• 3-5 years of experience in an operations management leadership role.

Preferred Qualifications

• Experience working with certified partner networks or authorized service/installation programs.
• Familiarity with field audits, performance metrics, and quality improvement initiatives.
• Ability to interpret and apply installation standards, policies, and agreements in real-world field environments.

Benefits

• Annual salary range of $80,000 - $110,000 based on skills and experience.
• Industry leading health, dental, and vision plans.
• Generous 401 (K) savings and profit sharing.
• On-site UW Health clinic, fitness center, and walking paths.
• Education assistance and internal training programs.
• Electric vehicle charging.
• Maternity & paternity leave.

Requirements

• This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended.
• A negative drug/alcohol test result is required for employment.
• Refusal to take the test or a positive result may disqualify a candidate from further consideration.
• All drug testing will be conducted in accordance with federal and state laws.