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Role Description

As an Engagement Analyst (EA) at Innovu, you will be responsible for using our state-of-the-art analytics platform, Lens, to support customer success. You will help our users achieve their desired outcomes by:

• Providing ongoing Lens training
• Conducting detailed data analysis relevant to a client’s healthcare data
• Ensuring the accuracy of the client’s data
• Assisting the Directors of Partner Analytics, the Managing Directors, and the Key Account Management team
• Working cross-functionally with multiple teams
• Maintaining high attention to detail
• Driving customer success

Responsibilities

• Support the Director of Partner Analytics, including client engagement preparation, book of business management, ad-hoc reporting, and other projects as assigned.
• Perform analysis relevant to a client’s healthcare data, including standard monthly reporting and benchmark analytics.
• Conduct live training sessions on the Innovu Lens platform for external users.
• Conduct training sessions for new Innovu employees.
• Monitor, research, triage, and help resolve client data issues on an ongoing basis.
• Provide continuous client support and value to platform-only clients.
• Contribute to the sales and key account management process by assisting with sales demos of the Innovu Lens platform, producing preliminary benchmark analytics, RFP support, and ad-hoc reports.
• Proactively identify & triage issues, propose solutions, balance competing priorities, and accomplish goals on schedule.
• Become proficient within the Innovu Lens platform to contribute to product development and fulfill job responsibilities.

Qualifications

• Bachelor’s degree and/or equivalent work experience.
• 3+ years of experience working with medical and/or Rx claims, enrollment, and other benefit or risk data.
• Client / Account Management or business analysis background.
• Strong presentation skills and the ability to deliver complex information to groups of varying sizes.
• Strong written and verbal communication skills and ability to produce high-quality deliverables.
• Intermediate knowledge of Excel.
• Experience interpreting and drawing conclusions from data.
• Experience with project management.
• Ability to learn and adapt to new priorities, processes, and technologies.
• Investigative, detail-oriented, and process-oriented.
• Willingness to work cross-functionally with other teams and help Innovu improve its business model.
• Team-based/collaborative orientation.

Benefits

• Mission-driven culture where your contributions have real impact
• Flexible work arrangements
• Collaborative work environment
• Growth and advancement opportunities
• Low-cost medical, dental, and vision insurance
• 401(k) plan with an employer match
• Company paid life insurance, short-term disability, and long-term disability coverage
• Paid time off
• Paid parental leave
• And more!