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Role Description

• Manage daily lock desk activities including rate lock requests, lock extensions, relocks, renegotiations, and pricing exceptions.
• Ensure accurate and timely application of rates, margins, and pricing updates within the LOS/PPE systems.
• Review and validate loan lock accuracy, eligibility, and profitability in accordance with Flex Lending policies and investor guidelines.
• Process complex lock scenarios and provide resolution on escalated or nuanced pricing questions.
• Ensure all lock processes comply with internal controls, investor requirements, and regulatory standards.
• Identify discrepancies or risk exposures in locked pipelines and proactively recommend corrective actions.
• Support audit requests by providing necessary documentation, explanations, and historical pricing data.
• Monitor lock expirations, fallout, and pipeline performance trends; escalate risks to leadership as needed.
• Assist Secondary Marketing and Capital Markets in modeling pricing, margin strategies, and loan sale optimization.
• Evaluate lock desk metrics and contribute to reports that support departmental forecasting and strategic planning.
• Perform monthly purchase advice reconciliation and document any discrepancies between expected and actual proceeds at the time of loan purchase, including detailed explanations for variance.
• Serve as a subject‑matter expert for Sales, Processing, Underwriting, and Closing teams regarding lock policies and pricing rules.
• Provide coaching to junior lock desk analysts and contribute to training materials and SOP updates.
• Collaborate with technology partners to test system enhancements, troubleshoot PPE/LOS issues, and improve workflow automation.

Qualifications

• 5+ years of Non-QM lock desk experience or 10-15+ years of experience in Mortgage Secondary Marketing.
• Experience in non‑QM or specialty lending programs is preferred.
• Background working in a high‑volume, multi‑channel lending environment.
• Requires education generally equivalent to a high school diploma.
• Experience using Microsoft Office products (i.e. Word, Excel, Outlook, PowerPoint, SharePoint).

Requirements

• Pay range: $66,000 - $89,000 annually.
• Travel 20% for conferences and other events.
• This position offers the option for Onsite work for individuals who live within a commutable distance to the corporate location in Brookfield, WI.
• This position may be offered as remote for individuals who live outside a commutable distance to Brookfield, WI.