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Role Description

Iron Mountain is seeking a Pre-Sales Solution Development Specialist (SDS) to support national and enterprise accounts. The ideal candidate will have 4+ years of experience in outsourced document imaging, digital capture services, technical solution design, and subscription software sales for teams within an Enterprise organization. The SDS position is a remote position.

What You'll Bring:

• Technical Subject Matter Expertise: Ability to communicate a clear understanding of modern and historical Enterprise technology regarding:
  • Document imaging
  • Indexing capture processes (manual and electronic)
  • Content repository management
  • Data protection and archiving solutions
• Presentation and Communication: Responsible for understanding, designing, and positioning Iron Mountain digital solutions. Partner with the sales organization to:
  • Gain an understanding of customer’s technical and business challenges
  • Architect, demonstrate, and position solutions
• Proven ability to advance sales: Assist the sales organization to advance customer engagements by:
  • Setting expectations
  • Positioning value
  • Providing solution design

Responsibilities:

• Scoping and Solution Design across the Iron Mountain Digital portfolio
• Understand customers' physical and digital information environment and identify challenges
• Provide problem solving as it relates to Iron Mountain services
• Provide solution configuration recommendations, architectural diagrams, quote/schedule/contract/SOW creation, modification and support
• Present solution overviews and demonstrations
• Answer sales teams' questions and provide training as needed
• Support technical portion of RFPs and RFQs
• Exceed assigned pipeline and quota achievement

KPIs:

• Number and size of opportunities supported
• Solution Designs and successful customer business outcomes
• Bookings supported
• Revenue achieved for digital solutions

Qualifications

• 4+ Years of experience and/or certifications in at least 2 of the following primary disciplines:
• Experience in solution development, pricing, and demonstrating scanning, outsourced imaging services
• Experience in indexing technologies, manual (offshore and onshore) and digital (OCR, ICR, ML, HITL)
• Content Services, Workflow, Business Process Management, and Information Governance
• Cloud SaaS experience in the content services platform and information management market
• Knowledge in data recognition/analysis technologies and their use in Machine Learning, Data Analysis, Artificial Intelligence, Cognitive Neural Networks, ECM-solutions, Document Management
• Background and proven experience of consultative solution approaches, pre-sales process, and technology-focused solution selling

Requirements

• Ability to team effectively internally at Iron Mountain and externally with customer personnel
• Excellent written, oral, and presentation skills
• Strong interpersonal, planning, and analytical skills
• Self-motivated with a strong drive to seek information and support in succeeding
• Ability to make decisions and think in broad terms, considering the impact on the entire company
• Understanding of security, backup, recovery, and data protection applications
• Enterprise data archiving techniques and applications

Company Description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

• We proudly partner with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
• We welcome unique contributions and encourage growth in a supportive culture.