MTM, Inc.

Communities Without Barriers.

Vendor Account Manager

Account ManagerSalesFull TimeRemoteTeam 1,001-5,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

New Mexico

Posted

5 days ago

Salary

$47.9K - $55K / year

High School2 yrs expEnglish

Job Description

• The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day • Own the day to day interaction with the vendors • Act as a single point of contact for vendor escalations • Work with the Transportation Provider (TP) to follow through on service issues • Utilize data to develop and deliver performance improvement plans (PIP) • Conduct monthly provider performance evaluations • Conduct off boarding for providers not meeting standard expectations • Deliver timely, accurate and professional operational support to all vendors • Demonstrate proactive leadership by working with internal MTM teams and external client teams • Build and sustain a strong working partnership with assigned transportation providers • Handle inbound service requests and ensure proper assignment or addressing • Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management • Meet or exceed assigned KPI’s and business objectives • Submit provider configuration changes to data management team

Job Requirements

  • High School diploma or GED
  • College Degree or equivalent work experience
  • Minimum 2 years’ experience as an Account Manager or relevant related experience
  • 1-2 years’ operational experience
  • Must possess a valid driver’s license
  • Demonstrate excellent time management skills
  • Knowledge of transportation logistics
  • Persuasive negotiator
  • Moderate skills in Microsoft Office
  • Analytical in using data to drive operational and cost improvement
  • Must be able to demonstrate strong customer service skills
  • Must be able to communicate with staff of all job levels professionally
  • Ability to maintain high level of confidentiality
  • Ability to recognize, handle and refer situations of an emergent nature
  • Adhere to all MTM established protocols and policies
  • Regular attendance

Benefits

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

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