This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Executive Admissions Representative will be responsible for engaging new students considering enrollment into programs at APUS. This role involves consultative conversations to understand student objectives and provide appropriate solutions to help them reach their goals. The representative will guide students through the enrollment process, including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation.

• Acts as the first point of contact for prospective students considering enrollment at APUS.
• Engages prospective students via phone and email about their future with the goal of enrollment into APUS.
• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.
• Based on information obtained during the consultative discussion, presents tailored solutions to students and facilitates enrollment when applicable.
• Meets and exceeds targeted goals and metrics as provided by department leadership.
• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
• Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).
• Evaluates academic records and documents of prospective students for admission to APUS.
• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.
• Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.

Requirements

• 5 years of online admissions experience working with adult students in a sales-oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students, and drive the enrollment process.
• Bachelor's degree is required.
• Salesforce knowledge preferred.
• Excellent verbal and written communication skills with a strong phone presence.
• Passion and enthusiasm for helping and empowering others to succeed.
• Demonstrated ability to succeed as an individual contributor that can meet deadlines.

Work Schedule/Start Date

• This is a full-time remote role with a variety of shifts ranging from 9am-5:30pm or 12:30 pm to 9:00 pm Monday through Friday, and 9:30 am to 6:00 pm on Saturdays (all in EST).
• This position requires a high-speed Internet home connection and a dedicated workspace.