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Role Description

This role provides a critical bridge between clients and internal teams, ensuring high levels of customer satisfaction and success in the staffing sector. The Customer Success Analyst will manage key accounts, analyze customer data, identify trends, and deliver actionable insights that enhance retention and service quality. Working closely with Customer Success Managers, Sales, and Operations, this position requires strong analytical skills, attention to detail, and the ability to communicate effectively with diverse stakeholders. The role operates in a fast-paced, fully remote environment, offering the opportunity to contribute directly to client outcomes and business growth. Ideal candidates are proactive, adaptable, and customer-focused, capable of juggling multiple priorities while maintaining a strong sense of urgency and accuracy. You will play a key part in shaping client experiences, supporting account health, and driving measurable value for both clients and internal teams.

• Serve as a liaison between large staffing accounts and internal teams including Customer Success, Sales, and Operations.
• Collaborate on daily operational tasks, including client migrations, quality checks, and special projects.
• Perform report research, data analysis, and trend identification to support account health and provide actionable recommendations.
• Monitor, enter, update, and close Service Center tickets in accordance with SLAs.
• Maintain up-to-date knowledge of client verification processes and staffing guidelines.
• Prepare monthly account reviews, maintain client fact sheets, and create program overview documents for assigned accounts.
• Collect client feedback to inform process improvements, reporting, and service enhancements.
• Execute additional responsibilities as assigned to ensure customer satisfaction and operational efficiency.

Qualifications

• High School Diploma or GED, or equivalent work experience; further education is a plus.
• Minimum of 3 years of customer service or account management experience, preferably in staffing or related industries.
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel) and CRM systems such as Siebel or Salesforce.
• Strong analytical skills with the ability to interpret complex data and deliver insights.
• Excellent communication and interpersonal skills to build rapport and trust with internal and external stakeholders.
• Strong organizational abilities, attention to detail, and capacity to manage multiple priorities.
• Sense of urgency, responsiveness, and adaptability in a dynamic, remote team environment.
• Ability to work independently while collaborating effectively with cross-functional teams.

Benefits

• Competitive hourly wage ranging from $21 to $26.50 per hour.
• Fully remote work arrangement with occasional business travel as needed.
• Comprehensive medical, dental, and vision coverage, with supplemental benefit options.
• 401(k) retirement plan with employer match and Employee Stock Purchase Plan (ESPP).
• Flexible Paid Time Off (PTO) and 9 company-recognized holidays.
• Opportunities for professional development, technology training, and career growth.
• Supportive work environment that values diversity, inclusion, and employee success.
• Exposure to advanced tools and processes in a leading staffing-focused customer success team.