At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You will work with a mission-driven organization focused on improving healthcare outcomes. Opportunity to make a measurable impact with your work while growing your career.
Network & VoIP Technician
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Role Description
The Network & VoIP Technician requires nationwide travel to install and maintain network and VoIP equipment. The ideal candidate should possess a strong technical background and excellent problem-solving skills. Responsibilities include:
- Providing day-to-day support for the network environment.
- Configuring network switches and routers.
- Assisting in the design and development of scalable, maintainable, and highly available network architectures that meet business objectives and SLAs.
- Establishing and maintaining network performance by building network configurations and connections.
- Troubleshooting network issues.
- Providing first-level escalation support for network-related problems and support requests.
Qualifications
- Preferred candidates have a certificate or associate’s degree in electronics, telecommunications, or computer networking.
- 1-3 years’ directly related experience.
- Certification such as CCENT, CCNA, or CompTia Network+ preferred.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
- Knowledge and understanding of a range of VOIP and networking software and hardware systems and related technologies.
- Ability to communicate technical information to non-technical personnel.
- Experience managing network equipment using CLI.
- Working knowledge of wireless technologies and protocols.
- Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), remote access, DHCP, and DNS.
- Strong understanding of the OSI model, TCP/IP, ACL, and VLAN.
- Knowledge of current technological developments/trends in area of expertise.
- Knowledge of UCaaS and CCaaS platforms and their integration with existing network infrastructure.
- Ability to manage and support UCaaS and CCaaS solutions to enhance communication and customer service capabilities.
Requirements
- Assists with establishing networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.
- Assists with day-to-day networking and telephony tasks to ensure reliability, availability and serviceability within minimal interruption.
- Assist in the implementation and management of UCaaS and CCaaS solutions.
- Provide support and troubleshooting for UCaaS and CCaaS platforms to ensure seamless communication and customer service operations.
- Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems.
- Assists with network technology upgrade or expansion projects, including installation of hardware, software and integration testing.
- Troubleshoot 802.1x security configurations.
- Assist troubleshooting and repair of any network outages (LAN and WAN).
- Evaluate and prioritize tasks assigned to ensure timely completion of projects.
- Maintain personal knowledge and skills in the networking field by research and professional training.
- Promote teamwork and a positive atmosphere by working with other employees to achieve the goals of the Information Technology department as well as the goals of the company.
- Willingness to take on new tasks and responsibilities to meet the objectives of the department and company.
- Strive for redundancy and availability of all networking resources.
- Serve as next-level support for problem resolution on helpdesk issues.
Benefits
- Diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
- Competitive compensation and a comprehensive health benefits package.
- Comprehensive mental health and wellbeing resources.
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
- Company-paid basic life/AD&D, short-term and long-term disability insurance.
- Rx, dental, vision, other voluntary benefits, and FSA.
- Employer-matched 401k Plan.
- Industry-leading PTO plan.
- And more!
Job Requirements
- Preferred candidates have a certificate or associate’s degree in electronics, telecommunications, or computer networking.
- 1-3 years’ directly related experience.
- Certification such as CCENT, CCNA, or CompTia Network+ preferred.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
- Knowledge and understanding of a range of VOIP and networking software and hardware systems and related technologies.
- Ability to communicate technical information to non-technical personnel.
- Experience managing network equipment using CLI.
- Working knowledge of wireless technologies and protocols.
- Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), remote access, DHCP, and DNS.
- Strong understanding of the OSI model, TCP/IP, ACL, and VLAN.
- Knowledge of current technological developments/trends in area of expertise.
- Knowledge of UCaaS and CCaaS platforms and their integration with existing network infrastructure.
- Ability to manage and support UCaaS and CCaaS solutions to enhance communication and customer service capabilities.
- Assists with establishing networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications.
- Assists with day-to-day networking and telephony tasks to ensure reliability, availability and serviceability within minimal interruption.
- Assist in the implementation and management of UCaaS and CCaaS solutions.
- Provide support and troubleshooting for UCaaS and CCaaS platforms to ensure seamless communication and customer service operations.
- Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems.
- Assists with network technology upgrade or expansion projects, including installation of hardware, software and integration testing.
- Troubleshoot 802.1x security configurations.
- Assist troubleshooting and repair of any network outages (LAN and WAN).
- Evaluate and prioritize tasks assigned to ensure timely completion of projects.
- Maintain personal knowledge and skills in the networking field by research and professional training.
- Promote teamwork and a positive atmosphere by working with other employees to achieve the goals of the Information Technology department as well as the goals of the company.
- Willingness to take on new tasks and responsibilities to meet the objectives of the department and company.
- Strive for redundancy and availability of all networking resources.
- Serve as next-level support for problem resolution on helpdesk issues.
Benefits
- Diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment.
- Competitive compensation and a comprehensive health benefits package.
- Comprehensive mental health and wellbeing resources.
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
- Company-paid basic life/AD&D, short-term and long-term disability insurance.
- Rx, dental, vision, other voluntary benefits, and FSA.
- Employer-matched 401k Plan.
- Industry-leading PTO plan.
- And more!
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