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Role Description

The Variance and Data Administrator is responsible for variance review and resolution.

• Review Bswift, variance audit log, variance report, and carrier billing to identify the cause.
• Resolve variance based on findings by emailing appropriate source and/or correcting Bswift.
• Update variance audit log, variance report, and internal spreadsheets.
• Email billing team if employee deduction is affected.
• Additional tasks as assigned.

Performance Expectations

• Establish and maintain good communication and positive working relationships with all staff.
• Display poise, tact, and diplomacy when working with clients to resolve their concerns.
• Be self-directed and able to work independently.
• Perform work in a way that inspires teamwork, generates energy, and drives results.
• Show a high level of interest in personal development; learning and improving.
• Be curious: enthusiastic about learning new skills and problem solving.
• Be fastidious: exceptional attention to detail and accuracy.
• Ability to prioritize work logically and maintain high performance during peak cycles of work.
• Honor the office’s reputation for excellent client service by partnering with internal teams to consistently exceed Client Service expectations.

Qualifications

• High School Diploma or GED.
• Proficiency with Microsoft Office, including intermediate Excel skills.
• High level of people skills; able to handle sensitive and confidential information.
• Problem-solving skills to determine root cause.
• Excellent verbal and written communication skills.

Requirements

• Bswift or similar benefits admin software experience.
• Insurance experience including knowledge of carrier policies, procedures, and billing rules.
• Strong people skills; ability to work easily with diverse people and groups.

Benefits

• Competitive salary.
• PTO & paid holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health & wellness programs.
• Performance-based incentives may be available.