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Role Description

As a Medical Assistant, your role is to support the clinical team of RNs, NPs, PAs, and MDs in providing excellent member care through direct education, counseling, and clinical care to members.

What You’ll Do:

• Manage incoming messages in our message center (Zendesk); route messages to appropriate recipients and answer questions as allowed by scope of practice
• Ensure timely follow-up on messages in your personal queue
• Contact pharmacies either proactively or by returning pharmacy voicemails with questions regarding prescriptions
• Code and fill out insurance forms; manage a queue of prior authorization requests
• Prep clinical charts ahead of member appointments
• Follow up on issues with member IDs and addresses, missing documentation, past due account status, and lab location issues
• Review PHQ/GAD surveys and follow up with members with high PHQ scores
• Proactively reach out to members scheduling ADHD appointments to verify documentation
• Prep replacement medication orders for meds that fail internal checks
• Update and fill out patient medical records, including documenting medical history
• Arrange lab services and communicate with labs to retrieve results when necessary
• Collaborate across teams on clinical and operational workflows
• Complete any forms or paperwork deemed necessary by members, schools, or healthcare entities
• Support and participate in Quality Assurance activities
• Create member education materials (library articles, short FAQ, etc)
• Learn new tools as needed to help deliver ongoing value to members
• Complete other duties as assigned
• Maintenance of active MA certification

Qualifications

• Clinical experience and expertise serving the trans and queer communities
• Ability to communicate clearly and compassionately with a wide variety of patients and coworkers
• Dedication to the FOLX mission and Informed Consent model of care--where radical transparency, collaboration, and empowerment of the individual are of utmost priority
• Desire to ensure all questions from a patient are answered completely, and patient is linked with appropriate resources and referrals if beyond our scope
• Excellent decision-making skills and communication
• Great organizational and time management skills that allow for timely completion of tasks and patient follow-up, especially important in a remote work environment
• Demonstrated experience in working with diverse groups, including diversity in race, ethnicity, economic status, and educational background.

Requirements

• Active MA certification (through the American Association of Medical Assistants preferred)

Benefits

• Salary: $60,000 (please note that this position is non-exempt for California residents)

Company Description

We are proud to be an equal opportunity employer, and do not discriminate on the basis of race, color, ethnicity, national origin, religious affiliation, sex, gender identity, sexual orientation, disability, or any other legally protected status. Here, diversity and inclusion means accepting that everyone’s perspective can teach you something. We’re eager to learn.

Please note: There has been a recent increase in employment scams. FOLX posts all of our open positions on our careers page at www.folxhealth.com/careers and only contacts candidates from official "@folxhealth.com" email addresses.