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Customer Success Program Manager
Location
United States
Posted
5 days ago
Salary
Not specified
Job Description
Role Description
This role offers the opportunity to lead and coordinate strategic initiatives within a Customer Success organization, ensuring teams operate efficiently and deliver maximum value to clients. The Customer Success Program Manager will work cross-functionally with Product, Sales, Marketing, and Support teams to track, analyze, and report on critical initiatives, enabling informed decision-making and operational improvements. You will act as a key liaison between leadership and execution teams, proactively identifying process enhancements and ensuring alignment across projects. The role requires a data-driven, organized, and collaborative professional with strong communication skills and the ability to manage complex, multi-team initiatives. This position is fully remote, providing flexibility while contributing to high-impact customer success outcomes.
- Coordinate and facilitate internal initiatives across Customer Success and cross-functional teams to ensure alignment and timely execution.
- Track, analyze, and report on project progress, milestones, and risks, providing visibility to leadership and stakeholders.
- Identify and implement process improvements to enhance team efficiency and initiative effectiveness.
- Act as a representative of Customer Success in cross-functional collaborations with Product, Sales, Marketing, and Support.
- Proactively communicate updates, successes, and challenges to stakeholders to maintain transparency and alignment.
- Support leadership in driving continuous team improvements and operational excellence.
Qualifications
- 5+ years of experience in project management or related roles within customer-facing or technical organizations.
- Bachelor’s degree or equivalent in a relevant field.
- Strong verbal and written communication skills, with the ability to clearly convey complex information.
- Data analysis proficiency to inform decision-making and optimize outcomes.
- Proven ability to coordinate multiple initiatives and manage complex, cross-functional projects.
- Comfortable working in collaborative, dynamic environments with diverse teams.
- Familiarity with modern software development life cycles and related tooling is a plus.
Benefits
- Competitive salary with performance-based incentives.
- Fully remote role with flexible working hours.
- Paid parental leave and Volunteer Time Off (VTO).
- Wellness-focused policies including company-wide wellness initiatives.
- Professional growth opportunities within a recognized innovative organization.
- Inclusive and supportive work environment with diversity and inclusion initiatives.
Job Requirements
- 5+ years of experience in project management or related roles within customer-facing or technical organizations.
- Bachelor’s degree or equivalent in a relevant field.
- Strong verbal and written communication skills, with the ability to clearly convey complex information.
- Data analysis proficiency to inform decision-making and optimize outcomes.
- Proven ability to coordinate multiple initiatives and manage complex, cross-functional projects.
- Comfortable working in collaborative, dynamic environments with diverse teams.
- Familiarity with modern software development life cycles and related tooling is a plus.
Benefits
- Competitive salary with performance-based incentives.
- Fully remote role with flexible working hours.
- Paid parental leave and Volunteer Time Off (VTO).
- Wellness-focused policies including company-wide wellness initiatives.
- Professional growth opportunities within a recognized innovative organization.
- Inclusive and supportive work environment with diversity and inclusion initiatives.
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