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Role Description

The Associate Director of Vendor Management oversees vendors supporting operational, clinical, and administrative functions. This role ensures strong vendor performance, effective governance, and smooth onboarding/offboarding while partnering with cross functional teams to drive accountability, quality, and value.

In partnership with internal teams and external stakeholders, this role ensures that vendor-supported solutions are implemented efficiently, sustainably, and in alignment with contractual, regulatory, and organizational requirements. The Associate Director drives consistent implementation standards, supports smooth transitions into steady-state operations, and contributes to broader operational improvements that strengthen CINQCARE’s delivery model. The Associate Director should embody CINQCARE's core values, including:

• Trusted
• Empathetic
• Committed
• Humble
• Creative
• Community-Minded

At CINQCARE, we don’t have patients or customers – we have Family Members.

Key Responsibilities

• Manage day to day relationships with assigned vendors, serving as primary point of contact and ensuring clear, consistent communication.
• Monitor vendor performance against SLAs, KPIs, contract terms, and organizational standards; identify risks and lead timely issue resolution.
• Participate in onboarding, implementation activities, and cross functional readiness for new or transitioning vendors.
• Support contract review, renewals, and compliance activities in collaboration with Legal, Finance, and Operations.
• Maintain accurate documentation, including performance reports, decision logs, and escalation records.
• Conduct recurring vendor reviews (monthly, quarterly, or annual), preparing performance insights and recommendations.
• Identify opportunities to streamline vendor related workflows, improve efficiency, and reduce operational friction.
• Assist with budgeting, spend tracking, and forecasting for assigned vendors.
• Contribute to vendor management playbooks, processes, and governance standards across the organization.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, or related field.
• 5+ years of experience in vendor management, operations, project management, or similar.
• Strong contract comprehension, SLA monitoring, and vendor performance management skills.
• Proven ability to manage multiple external partners in a fast paced environment.
• Excellent communication, relationship building, and negotiation abilities.
• Analytical skills for interpreting performance metrics and operational data.

Preferred Qualifications

• Experience in healthcare or other regulated industries.
• Familiarity with vendor management frameworks or governance processes.
• Process improvement experience (e.g., Lean, Six Sigma, workflow optimization).

Requirements

• Work is performed indoors in a setting with conditioned air and artificial light.
• Travel to and work in offices or other environments is required.
• Regular use of the telephone and e-mail for communication is essential.
• Sitting for extended periods is common.
• Must be able to receive ordinary information and to prepare or inspect documents.
• Lifting of up to 10 lbs. occasionally may be required.
• Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.
• Good reasoning ability is important.
• Able to understand and utilize management reports, memos, and other documents to conduct business.

Benefits

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.