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Role Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will:

• Answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits.
• Explain regulations and next steps to the public over the phone.
• Help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service.

Qualifications

• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Effectively expresses information to individuals or groups, makes clear presentations, and listens to others.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Flexibility: Open to change and new information; adapts behavior or work methods in response to new information or unexpected obstacles.

Requirements

• Six months of employment experience that included cash handling and working directly with clients or customers.
• OR six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements.
• Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
• Special Note: A background check of criminal justice information will be conducted upon initial employment.

Benefits

• Clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership.
• Development of strong communication, analytical, and problem-solving skills.
• Ongoing training and application opportunities for professional development.
• Stable work structure, dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits.
• Flexible hybrid position allowing work from home with occasional in-office presence required for mandatory trainings and operational needs.

Company Description

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles.
• CUSTOMER FOCUSED: We engage with an empathetic mindset and adaptive interpersonal skills to support the needs of our diverse communities.
• PASSIONATE PEOPLE: We demonstrate accountability and teamwork with a positive attitude and a commitment to learning and growth.
• EXPERTISE: We are a solutions-oriented organization of subject matter experts providing accurate and efficient service.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to advance DMV solutions into the future.