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Role Description

This is a fast-paced, transactional sales role focused on converting inbound phone, chat, and virtual inquiries into sales. You’ll help customers find the right DME and mobility products while providing expert product recommendations and follow-through. Success in this position requires a sales-first mindset, strong computer skills, and comfort navigating multiple systems during interactions.

• Respond to inbound consumer inquiries via phone, chat, and video consultations
• Identify customer needs and recommend appropriate product solutions
• Close sales efficiently and effectively within a short sales cycle
• Create and manage quotes, tasks, and follow-ups through order completion
• Communicate shipping, delivery, warranty, and return policies
• Collaborate with internal departments and manufacturers to ensure order accuracy and timeliness
• Stay current on product offerings, policies, and sales best practices through ongoing training
• Maintain compliance with company procedures and regulatory requirements
• Provide compassionate, responsive service that supports customer independence

Qualifications

• Experience in the DME or mobility equipment space (scooters, wheelchairs, lift chairs)
• Minimum 3 years of inbound consumer sales experience (ecommerce or retail preferred)
• High sales velocity with a proven track record of:
• High conversion rates
• Effective cross-selling and upselling
• Strong consultative sales approach
• Strong verbal and written communication skills
• Ability to multitask while navigating multiple systems during calls
• Reliable, distraction-free home office with high-speed internet
• Highly organized and capable of managing a high volume of leads and tasks
• Dedicated to follow-through and delivering an excellent customer experience

Requirements

• Familiarity with CRMs, order management systems, or video-based selling tools
• Assistive Technology Professional (ATP) training or certification

Benefits

• Competitive base + uncapped commission
• Medical, dental, vision, 401(k), life, and disability benefits
• Inclusive and mission-driven workplace
• Opportunity to improve lives and empower independence every day