Sun Auto Tire & Service is the fastest growing, top 10 independent tire dealer in the US with 550+ stores operating under multiple brands. We've been nominated as a "Best Place to Work" and are a leading provider of vehicle after-market tires and repair services. We are increasing our footprint rapidly through both organic growth and acquisitions and seek candidates who are looking for a long-term career path and capable of growing into roles of greater responsibility.
Help Desk Support Specialist
Location
United States
Posted
4 days ago
Salary
$21 / hour
Job Description
Role Description
Help Desk Support Specialist - Tier 1 - US Remote
- Generous compensation and benefits!
- Must be based in the US and have experience with Office 365 and other hardware technologies and software platforms
- 100% Remote - Full time with benefits
-
Support desk is open these EST hours:
- Monday-Friday: 7:30 AM – 9:30 PM
- Saturday: 7:30 AM – 8:30 PM
- This position requires working Saturday, and initial assignments are on the late shift
- Starting pay is $21/hour (Commensurate with Experience)
- BACKGROUND REQUIRED - REMOTE OFFICE 365 SUPPORT EXPERIENCE IN A HIGH-VOLUME CALL CENTER
Qualifications
- 1-2 years of relevant experience - ie technical phone support
- Strong Office 365
- Remote work experience
- Strong customer service and troubleshooting skills
- Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Knowledge of ticketing and knowledge based systems such at Zendesk, and InContact
- Ability to possess a strong sense of ownership of client relationships
- High school diploma or equivalent; Bachelor’s degree desired
Requirements
- Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email
- Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
- Thoroughly create, update, and resolve customer tickets for every request received according to guidance
- Update users on outstanding requests and drive timely resolution
- Escalate issues to appropriate department and support vendors as necessary
- Advise management of potential risks or recurring problems
- Other duties may be added and/or assigned as needed
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Employee Discounts
- Educational Assistance
- Company Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
Job Requirements
- 1-2 years of relevant experience - ie technical phone support
- Strong Office 365
- Remote work experience
- Strong customer service and troubleshooting skills
- Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Knowledge of ticketing and knowledge based systems such at Zendesk, and InContact
- Ability to possess a strong sense of ownership of client relationships
- High school diploma or equivalent; Bachelor’s degree desired
- Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email
- Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
- Thoroughly create, update, and resolve customer tickets for every request received according to guidance
- Update users on outstanding requests and drive timely resolution
- Escalate issues to appropriate department and support vendors as necessary
- Advise management of potential risks or recurring problems
- Other duties may be added and/or assigned as needed
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Employee Discounts
- Educational Assistance
- Company Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
Service Manager
KapitusWe believe business owners should be able to focus on running their business, while we take care of the financing.
The Service Manager is responsible for overseeing and driving all Incident Management, Change Management, and Release Management activities across the organization. This role ensures stable, predictable IT operations by owning major incidents, coordinating cross-functional respon...
IT Project Manager
CoretekCoretek is the #1 Microsoft Azure Partner in the U.S. and an Azure Expert Managed Service Provider.
Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking...
IT Support Analyst
Radiology PartnersRadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare.
The IT Support Analyst will provide technical support to end users for systems including desktops, mobile devices, and VPN connectivity, while also managing user access and service interruptions. Responsibilities include analyzing HL7 messages and system issues to implement permanent solutions and documenting IT processes and downtime procedures.
IT Help Desk Specialist
iHorizonsThe leading enterprise provider of business solutions and technology services in the Middle East.
You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations....
