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Role Description

The Salesforce Developer and Administrator will be responsible for developing, customizing, and managing our Salesforce environment. This role involves working closely with stakeholders to understand business requirements, developing scalable solutions, and ensuring the smooth operation and administration of the Salesforce CRM platform. The role is divided into 70% Salesforce development and 30% Salesforce administration.

Key Responsibilities:

• Salesforce Developer (65%):
  • Design, develop, customize, and manage changes to Lightning Components, Flows, Visualforce, Apex Classes, Apex Controllers, and Apex Triggers.
  • Develop and maintain Salesforce integrations with other applications using REST and SOAP API technologies.
  • Design and implement scalable and efficient solutions based on best practices.
  • Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical specifications.
  • Perform code reviews, debug and troubleshoot issues, and ensure the quality and performance of developed solutions.
  • Participate in the full software development lifecycle, including requirement gathering, design, coding, testing, deployment, and maintenance.
  • Create and maintain technical documentation, including design documents, user manuals, and system diagrams.
  • Stay updated with the latest Salesforce features and releases, incorporating new functionality into development processes.
  • Participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, retrospectives, and backlog grooming.
  • Work closely with the Product Owner and Scrum Master to prioritize and estimate user stories and tasks.
  • Ensure timely delivery of development tasks within sprints, maintaining high-quality standards.
• Salesforce Administrator (25%):
  • Perform daily administration, configuration, and support tasks for the Salesforce platform, including user management, security settings, data management, and system maintenance.
  • Develop and maintain reports, dashboards, and workflows to support business needs.
  • Monitor system performance and data integrity, ensuring optimal performance and compliance with data governance policies.
  • Provide end-user support and training, assisting with troubleshooting and resolving issues.
  • Implement and manage Salesforce integrations with other systems and third-party applications.
  • Collaborate with stakeholders to identify areas for process improvement and implement enhancements to increase efficiency and effectiveness.
  • Address Salesforce Support break/fix and small enhancement requests.
• Engineering/Support (10%):
  • Provide light development and administrative support for key non-clinical business applications (e.g., Sage/ERP and Concur/expense management), including configuration support, access provisioning, and issue triage.
  • Partner with Finance, Accounting, and Operations stakeholders to capture requirements and implement workflow improvements across business systems that integrate with or impact Salesforce.
  • Support data exchanges between Salesforce and business applications (e.g., vendor, customer/account, project/cost center, and expense-related reference data) using APIs, flat files (CSV/SFTP), or integration middleware as applicable.
  • Diagnose and resolve break/fix requests and minor enhancements for business systems; document root cause, remediation steps, and preventive actions.
  • Collaborate with IT and vendors to coordinate releases, patches, and production changes for business applications; validate changes via UAT and communicate impacts to end users.
  • Maintain system documentation for supported business applications (configuration notes, integration mappings, support runbooks, and end-user guides).
  • Monitor and help improve data quality and master data governance processes impacting business systems (e.g., chart of accounts mappings, cost centers, departments, and vendor records).
  • Support reporting and operational analytics needs spanning Salesforce and business applications, including reconciliation support and ad hoc extracts for Finance/Operations.
  • Ensure consistent incident/request intake and prioritization through the ticketing system, meeting defined SLAs and communicating status updates to stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 2-3 years of experience as a Salesforce Developer and/or Administrator.
• Strong proficiency in Salesforce development tools and languages, including Apex, Visualforce, Lightning Components, SOSL, and SOQL.
• In-depth knowledge of Salesforce configuration, including workflows, process builders, validation rules, and security settings.
• Experience with Salesforce integrations, APIs, and web services.
• Solid understanding of Agile/Scrum methodologies and experience working in a Scrum team.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Familiarity with Salesforce AppExchange products and third-party integrations.
• Experience with data migration tools and techniques.
• Salesforce Developer and/or Administrator certifications.
• Eagerness for continued learning & development.
• Excellent verbal, written and interpersonal communication skills.

Preferred Skills & Qualifications

• Salesforce certifications such as Salesforce Certified Platform Developer I & II, Salesforce Certified Platform App Builder, Salesforce Certified Administrator, and Salesforce Certified Advanced Administrator.
• Trailhead Badges / Super Badges.
• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) tools.
• Experience with scrum boards (e.g., Jira).
• Knowledge of other programming languages (e.g., Java, JavaScript) and web development frameworks.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Salesforce Health Cloud, Sales Cloud, Customer Community, Marketing Cloud and/or Non-profit Cloud knowledge and experience.

Company Description

Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.

Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.

In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.