• Own reporting and analytics for downmarket sales performance, translating complex data into actionable insights that inform decision-making for Sales leadership. • Build and maintain dashboards in Salesforce and leverage Tableau to analyze pipeline health, conversion trends, and sales performance, proactively surfacing insights and recommendations. • Partner directly with Sales leaders and frontline managers to identify process bottlenecks, improve pipeline visibility, and implement workflow and operational improvements that increase sales efficiency and effectiveness. • Lead strategic operational projects that improve forecasting accuracy, pipeline management, territory structure, and overall sales productivity, managing timelines and cross-functional stakeholders from scoping through execution. • Design and implement scalable process improvements across Salesforce, Clari, Gong, and related GTM systems to support a growing and evolving sales organization. • Support core operating cadences such as forecast calls, pipeline reviews, and business reviews by ensuring leadership has accurate data, clear insights, and actionable recommendations. • Support and manage the RevOps case queue, partnering closely with frontline sales teams to resolve issues and develop a deep understanding of operational pain points and opportunities for improvement. • Collaborate with cross-functional partners across Marketing Operations, GTM Analytics, and Finance to ensure data accuracy, process alignment, and consistent reporting across systems.