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Role Description

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. This is a remote position where the Field Service Rep will create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties and Responsibilities:

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands-on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Qualifications

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.
• Commercial roofing or general construction experience is preferred but not required.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems).

Requirements

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.
• Associate or bachelor’s Degree preferred.
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.).

Working Conditions

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Physical Requirements

• Lifting or Carrying:
• 1-10 LBS: Occasionally
• 11-20 LBS: Frequently
• 21-40 LBS: Frequently
• 41-50 LBS: Occasionally
• 51 OR MORE LBS: Occasionally
• Pushing or Pulling:
• 1-40 LBS: Occasionally
• 41-50 LBS: Occasionally
• 51 OR MORE LBS: Occasionally
• Bending or Stooping: Occasionally
• Reaching Above Shoulder Level: Occasionally
• Driving Automatic Equip. Vehicles: Continuously
• Operate Machinery or Power Tools: Occasionally
• Climbing (Ladders, Stairs, etc.): Occasionally
• Walking: Continuously
• Standing: Continuously
• Sitting: Occasionally
• Working in Extreme Temperatures: Occasionally
• Repetitive Motion (including but not limited to: wrists, hands and/or fingers): Occasionally
• Vision: Continuously
• Hearing: Continuously
• Dexterity: Continuously
• Hand Eye Coordination: Continuously