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Role Description

In the Support Specialist role, you represent Fetch every day as the connection between our users and everyone working behind the scenes. While helping our users and ensuring they continue to use Fetch is your highest priority, we also need you to spot trends and help troubleshoot tricky technical issues. Your interactions will be largely through app-based email, utilizing a variety of software tools to solve the issues our users experience. Fetch is growing insanely fast, and constantly adapting to new opportunities and challenges. Change is a constant. Your ability to stay up-to-date and on top of rapid-fire communication is critical.

You will be joining a team that is largely remote, but with stunning offices in Madison, Chicago, and Birmingham. We like to have fun, whether in person or over Zoom. You will be given all of the tools, training, and support required to succeed. Your desire to build something big, your quick mind, appetite for challenge, and drive to be the best professional version of yourself will set you apart from other candidates.

This is a 12-month, full-time temporary position and this role can be held from one of our US offices or remotely in the United States. During this time, you’ll be eligible to enroll in Fetch’s comprehensive benefits package.

Hours:

• Currently hiring for 2nd shift.
• Schedule: 3:30pm-12:00am CST.
• Full time 5 days/week position.
• Fetch's Flexible PTO policy is generous, but each person's ability to take off a given day is dependent on that day's business needs.
• Requests for particular days off, including holidays, are not guaranteed, and may be denied based on minimum staffing requirements.
• Support Team operates 7 days per week; working holidays is required when a holiday falls on a day you are scheduled to work; holidays are paid at 1.5x your normal pay rate.
• Future training may require a change in schedule for 1-2 days, but 2 weeks notice will be provided.

Qualifications

• Technically Proficient: Google is your best friend.
• Fast Learner: Rapid fire communication works for you.
• Adapts to Change: New things are your vibe.
• OK with Repetition: OK with Repetition.
• Self-Motivated: You bet on you and win every time!
• Seeks Feedback: Even LeBron needs a coach.
• Maintains a Positive Attitude: Happiness is more than just an emoji.
• Professional and Accountable: Not everything can be solved with a meme.
• Maintains Focus: “I’m in the zone.”
• Service Minded: Does what is best for our users, even if it’s difficult for us.
• Resourceful: You follow life hacks.
• Problem Solving: You know that clearing the cache and cookies is a good place to start.
• Team Mindset: Gaming is fun. Multi-player gaming is also fun.

Preferred Requirements

• Extensive technical knowledge.
• Fluency in written Spanish.

Compensation

At Fetch, we offer competitive compensation packages including hourly salary and benefits to the exceptional folks we hire. The approved compensation for this position is an hourly rate of $20.20. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .