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Role Description

As a Solutions Architect on our EPM Managed Services team, you will be the hands-on expert keeping our clients' Anaplan environments running smoothly. This is a support-focused role centered on long-term client engagements. You will own day-to-day model maintenance, work through a ticket-based system to resolve bugs and deliver enhancements, and serve as a trusted point of contact for clients on multi-month contracts.

This role is best suited for someone who takes pride in deep platform knowledge, enjoys building strong long-term client relationships, and finds satisfaction in keeping complex systems performing at their best.

Responsibilities

• Serve as the primary point of support for existing client Anaplan models on long-term managed services contracts
• Receive and triage client tickets, resolving logged bugs and delivering incremental model enhancements
• Troubleshoot and maintain Anaplan models to ensure accuracy, stability, and performance
• Deliver UI and dashboard improvements as clients request changes and refinements
• Record and track progress across all support activities in the appropriate project management tooling
• Partner closely with client stakeholders to understand needs and translate them into practical Anaplan solutions
• Support model maintenance activities including data integration, security configurations, and workspace management
• Contribute to internal knowledge sharing and best practices within the EPM practice

Qualifications

• 4-6 years of hands-on Anaplan experience, with a focus on model support, maintenance, or managed services
• Anaplan Model Builder certification, Level 1 or above (Level 2 or 3 strongly preferred)
• Experience working in a ticket-based/support environment
• Comfort operating independently in a client-facing capacity with strong communication skills
• Solid understanding of FP&A, financial planning, or EPM business processes
• Strong Excel skills and general analytical aptitude

Requirements

• Anaplan Solutions Architect certification with demonstrated hands-on application (Nice to Have)
• Experience in management consulting or a professional services environment (Nice to Have)
• Exposure to financial services, private markets, or alternative investments (Nice to Have)
• Experience with additional EPM platforms (e.g., Pigment, OneStream, etc) (Nice to Have)

Benefits

• Learning and development: Vast opportunities to self-development, unlimited access to LinkedIn Learning
• Flexible working: Work-life balance with flexible schedule
• Community events: We offer a range of social events and meetups
• 25 days’ holiday in addition to public holidays
• Supplemented medical, dental and vision coverage
• 401(k) with employer match
• Wellness initiatives to promote healthy working, including a gym reimbursement for those enrolled in our medical plans and an allowance for remote working technology
• Access to discounted travel, tickets, events, and more through our benefit partner
• Compensation range: $100,000 – $140,000 USD, plus eligibility for a variable bonus