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Role Description

Effectively support the process to recruit, screen, test and select employees to ensure the successful operation of the Call Center. Participate in acting as an information source and strategic business partner in all phases of recruiting for the organization.

Qualifications

• BA / BS in Human Resources or related field or equivalent combination of education and/or experience.
• 1 to 2 years of human resources experience required, preferably in some type of recruiting role.

Requirements

• Demonstrated written and verbal communication skills to include presentation ability.
• Demonstrated decision making and problem solving ability.
• Demonstrated ability to manage conflict.
• Proven ability to work as part of a team.
• Intermediate knowledge of PC applications for word processing, spreadsheets, presentations, etc.
• Bilingual (Spanish) - preferred.

Roles & Responsibilities

• Assist in developing, implementing and executing hourly and exempt recruitment strategies to meet the staffing needs for internal and external positions including testing, screening and interviewing to ensure call handling and service levels are maintained.
• Meet required metrics in the daily recruiting process.
• Assist in completion of specific projects as directed by the HR action plans and/or the HR team.
• Follow established recruiting processes keeping the team in compliance with all internal audit processes and applicable state/federal laws.
• Represent the recruiting team during internal/external audits as needed.
• Assist in coordinating corporate and facility functions for the employees.
• Assist in developing and implementing the branding and marketing strategies that will ensure the Sagility brand is professionally represented in the community.
• Orientate and onboard new employees to ensure understanding of company policies and procedures.
• Maintain partnership with employment agencies as needed.
• Collaborate closely with hiring managers and HR team to understand specific volume hiring requirements and align recruitment strategies accordingly.
• Manage end-to-end recruitment processes for high-volume roles, including job posting, candidate sourcing, screening, interviewing, and extending offers.
• Build and maintain strong relationships with external recruitment agencies to establish a reliable network of partners.
• Provide agencies with clear and comprehensive job briefs, including role specifications, qualifications, experience, and cultural fit requirements.
• Liaise with hiring managers to gather comprehensive job requisition details and understand the staffing needs of various departments.
• Work with agencies to create compelling job descriptions and postings that effectively communicate our company's opportunities and culture.
• Stay updated on industry trends, salary benchmarks, and market demands to provide agencies with accurate and relevant information for candidate negotiations.
• Regularly evaluate the performance of recruitment agencies based on candidate quality, speed of delivery, and overall partnership value.

Pay Rate

$20.00 per hour

Location

Work@Home Texas (CST) United States of America