Independent Security Evaluators

Creating a community that rejects conventional thinking in order to make better, more secure technology.

Associate SaaS Application Support Engineer

Application EngineerApplication EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Maryland

Posted

5 days ago

Salary

$55K - $75K / year

Bachelor Degree1 yr expExperience acceptedEnglishCloudSQL

Job Description

• Monitor support channels for client service requests during normal business hours • Contribute manual and automated testing during the QA cycle • Synthesize client asks into reports/queries • Investigate technical issues that our clients encounter and respond accordingly • Escalate issues to the development and devops teams as needed, providing detailed steps to reproduce, pertinent system logs, and steps to reproduce • Contribute to helpdesk documentation as new issues arise or new solutions are discovered • Manage and monitor the backlog of service tickets • Attend standing meetings with clients to discuss issues and maintain clients relations • Test new releases and provide input to potential support issues

Job Requirements

  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services OR a bachelor's degree or certification in a relevant technical field
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and tasks efficiently
  • General fluency in various technical domains
  • Experience with SQL and some knowledge of common programming languages
  • Familiarity with cloud watch logs and browser development tools

Benefits

  • Flexible schedule
  • Work from home options
  • Unlimited vacation
  • $0 health premium plan option including spouse and family
  • Opportunities to research and publish
  • Speak at major security events and conferences

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