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Role Description

As a Senior Technical Writer at TaskUs, you will act as an Architect for our clients, focusing on building great processes and internal documentation to enhance customer experiences. Your role involves:

• Scoping and creating documentation individually and collaboratively.
• Writing clear documentation on technical and other tasks.
• Editing, clarifying, and proofreading documents written by others.
• Writing and testing published documents for searchability and effectiveness.
• Managing multiple, competing priorities in a constantly changing environment.
• Planning, researching, and writing documentation for projects of moderate to high complexity.
• Managing cross-functional stakeholder relationships to understand processes and approve final copy.
• Identifying audiences for content and anticipating their questions and needs.
• Developing innovative solutions to resolve complex tasks and improve processes.
• Creating operating guidelines, knowledge bases, and FAQs for customer support staff and users.
• Collaborating with SMEs, product designers, and conducting independent research.

Qualifications

• BA/BS with a strong academic record in English, Journalism, Communications, or equivalent writing degree preferred.
• 5+ years of online editing, content creation, and/or content strategy experience.
• 5+ years working in a technical field.
• 5+ years managing small project teams to develop, execute, and complete assignments.
• Experience evaluating team performance, including quarterly reviews and assessments.
• Demonstrated aptitude for quickly learning and understanding new technologies.
• Strong command of the English language with meticulous grammar and proofreading skills.
• Excellent business acumen, written and oral communication, and interpersonal skills.
• Keen technical curiosity with outstanding research and problem-solving skills.
• Ability to break down complex technical subjects for different audiences.
• Strong drive to succeed and a hunger for interesting challenges.
• Commitment to following and improving team processes and style guidelines.
• Ability to self-manage day-to-day tasks with minimal guidance.
• Strong project management skills; able to meet deadlines for multiple projects.
• Experience working in a fast-paced startup environment; thrives in ambiguity.
• Ability to adapt quickly and create solutions independently and collaboratively.

Requirements

• Familiarity with web technologies and web-based content management tools.
• Programming skills in any language.
• An eye for visuals and graphic design, and familiarity with image editing tools.
• Experience with other methods of presenting learning content, such as recorded video tutorials or instructor-led training.
• Experience writing content for a technology company.
• Passion for creating pleasant user experiences.
• Experience working cross-functionally with UX, Product Management, Sales, and Marketing partners.
• Ability to make content strategy decisions based on credible metrics.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Inclusive environment with a positive impact on the community.
• Encouragement of internal mobility and professional growth.