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Role Description

Ontra is seeking a Senior UX Designer reporting to our Director, UX. We’re looking for someone excited to champion user insights and drive value by:

• Exploring user behavior and feedback.
• Masterfully demoing and understanding product facets within the Ontra ecosystem.
• Strategically prioritizing innovative features while staying ahead of industry trends.
• Leading a team in delivering seamless, well-designed user experiences.

If you are a highly empathetic Senior User Experience Designer who thrives on user-focused design, embraces emerging AI technologies to elevate user experiences, and collaborates seamlessly with multidisciplinary teams, we'd love to get to know you!

Qualifications

• 5+ years in user experience design.
• Ability to understand and focus on the rationale and outcomes behind design work.
• Experience in conducting user research, leading calls, and utilizing qualitative and quantitative data to guide UX decisions.
• Proficiency in creating prototypes, with experience in tools such as Figma, Axure, or similar platforms being an advantage.
• Ability to design with a component library and usability best practices in mind.
• Emphasis on creating simple, intuitive, and easy-to-use experiences rather than focusing on flashy, creative UI.
• Experience working in an agile environment, with flexibility and ability to collaborate across various teams.
• Comfortable leveraging AI tools to enhance research, ideation, prototyping, and workflow efficiency.

Requirements

• Lead efforts to analyze user behavior and gather customer feedback to identify opportunities for enhancing customer value.
• Demonstrate comprehensive knowledge of the product, its features, and value propositions, while understanding its relationship with the broader Ontra ecosystem.
• Advocate for and contribute to setting and achieving OKRs, prioritize new features and improvements, and maintain awareness of competitor and industry trends to inform product decisions.
• Empower and guide team members to deliver exceptional user experiences, ensuring alignment on customer problems to solve and celebrating team achievements.
• Utilize the design system effectively to streamline UI, leverage AI for optimizing task efficiency, and engage in rapid prototyping for quick iteration and validation.
• Build strong relationships with teams across Customer Success, Marketing, and Sales to ensure cohesive and consistent user experiences.

Benefits

• Remote-first by design, with regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London.
• Twice yearly team offsites for in-person collaboration.
• Paid flexible time off policy.
• Paid parental leave and benefits.
• Employer-supported retirement contributions, varying by country.
• Monthly phone and internet reimbursement.
• Pick Your Perk stipend to spend on what matters most to you, from well-being and gym memberships to home office setup, student loans, pet care, and more.
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program.
• Various options for medical, dental, and vision insurance.