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Role Description

We are seeking a Business Solution Analyst who will be responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology.

• Developing, maintaining, and organizing test cases, test scripts, and test scenarios for the university’s information systems.
• Serving as a liaison providing assistance to various business partners by understanding the business requirements at a depth sufficient to define technical deliverables.
• Analyzing and reporting meaningful metrics on testing status and operations.
• Collaborating with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements.
• Evaluating vendor-provided solutions relative to business needs/requirements and recommending suitable solutions.
• Identifying and developing test cases, automated test cases, unit testing, and test scripts for identified business requirements.
• Recommending tools, executing tests, and managing defects.
• Building and maintaining client relationships through positive interactions.

Qualifications

• Bachelor's Degree.
• Five years of related experience preferably within testing and business requirement gathering.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent.

Requirements

• Strong functional abilities, writing, data visualization, and user-facing skills.
• Critical skill requirements include analysis and gathering of requirements, documentation, creating data flow diagrams, and/or visual prototypes.
• Strong verbal and written communication.
• Experience in developing test cases, automated test cases, unit testing, and test scripts.

Benefits

• Position can be fully remote or hybrid.

Specific Duties & Responsibilities

• Work with sponsors and users to define project scope and objectives.
• Conduct user interviews for requirements gathering.
• Analyze business problems and propose appropriate automated solutions, business processes, and procedures.
• Research and recommend system design and enhancements to minimize costs and maximize system use.
• Create test strategy based on the analysis of design document and requirements.
• Design test plans for projects and work with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions.
• Create test plans, coordinate testing, data validation sessions, and conduct unit and functional testing.
• Generate test scripts and perform test analysis.
• Execute functional and technical tests according to test plans and scripts, document results, and troubleshoot issues.
• Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated.
• Report test results and metrics to management and team in a timely manner.
• Define test cases, scripts, and corresponding data sets.
• Manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking (if applicable).
• Learn, support, maintain, and train users on testing tools.
• Write business cases, business requirements, develop functional specs, and functional prototypes.
• Communicate and collaborate with data analysts, technical developers, and architects on business requirements for ongoing business intelligence initiatives.
• Facilitate meetings, create status reports, and communicate with stakeholders or business users, under guidance.
• Manage billing services and equipment, as needed for designated area of oversight.
• Manage vendor relationships, inventory ordering, and oversight.
• Ensure contract/regulatory compliance of products and services.
• Analyze and identify risk assessment regarding potential security issues, financial and business risk.
• Oversee integration of billing systems with university systems.
• Other duties as assigned.

Preferred Qualifications

• Knowledge in the assigned application as well as the platform on which it runs (SQL Server).
• Higher education experience is helpful but not required.

Highly Preferred Qualifications

• Modern Campus or registration platform.
• Student information system.
• A credible or another Micro credential/Badging Platform.

Technical Skills

• Agile Methodology - Intermediate
• Application Architecture - Intermediate
• Data Architecture and Design - Intermediate
• Data Visualization - Intermediate
• JIRA - Intermediate
• Operating Systems - Intermediate
• Product Requirements - Intermediate
• Software Development Life Cycle - Intermediate
• Software Documentation - Intermediate
• Systems Architecture - Intermediate
• User Story - Intermediate
• Workflow Management - Intermediate

Classified Title

Business Solution Analyst

Role/Level/Range

ATP/04/PE

Starting Salary Range

$73,300 - $128,300 Annually (Commensurate w/exp.)

Employee Group

Full Time

Schedule

Monday - Friday 8:30am - 5:00pm

FLSA Status

Exempt

Location

Remote

Department Name

Assoc Provost for Acdmc Affs Off of

Personnel Area

University Administration