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Role Description

The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

AS A FIELD SERVICE SPECIALIST I, YOU WILL:

• Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.
• Terminate low-voltage control wiring and verify I/O connections.
• Load and adjust control programs with support from higher-level specialists.
• Provide basic troubleshooting support to ensure systems are operational and free of defects.
• Review and interpret store prints and wiring diagrams with assistance.
• Support new store commissioning and remodel commissioning activities and associated documentation.
• Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
• Provide basic training to contractors and site personnel on Copeland hardware/software.

Qualifications

• 1–3 years of experience in refrigeration, HVAC, or controls systems.
• Associate’s degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
• Basic understanding of refrigeration systems, control logic, and building automation.
• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, and Windows.
• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.
• Ability to travel up to 85-90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role.

Requirements

• This role is fully remote.
• You may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed.

Benefits

• Flexible and competitive benefits plans including medical insurance plans, dental and vision coverage, 401(k), and more.
• Flexible time off plans, including paid parental leave, vacation, and holiday leave.