Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. We are problem solvers and industry experts who work alongside our clients to help them achieve their mission. Founded in Indianapolis in 2008. Employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.
Technical Support Specialist
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Role Description
To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like:
- You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
- You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
- You will prepare desktops, laptops and miscellaneous hardware for customers.
- You will keep customer documentation up-to-date and accurate.
- You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
- You will perform customer maintenance activities on behalf of the customer team.
- You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
- You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
- You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
Qualifications
- You should possess excellent communication and customer service skills, both written and oral.
- You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.
- You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
- We require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
- Prior experience working for a Managed Service Provider (MSP) is preferred.
- Must be legally authorized to work in the United States for any employer without sponsorship.
Requirements
We expect that you will be able to perform the following tasks daily:
- Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
- Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
- Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
- User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
- Applications and Products: Office 365, SharePoint, QuickBook
Benefits
- Unlimited vacation.
- Significant 401k contributions.
- Several opportunities to develop yourself.
Job Requirements
- You should possess excellent communication and customer service skills, both written and oral.
- You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.
- You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
- We require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
- Prior experience working for a Managed Service Provider (MSP) is preferred.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- We expect that you will be able to perform the following tasks daily:
- Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
- Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
- Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
- User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
- Applications and Products: Office 365, SharePoint, QuickBook
Benefits
- Unlimited vacation.
- Significant 401k contributions.
- Several opportunities to develop yourself.
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