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Role Description

The People & Culture Intern provides high-quality, accurate, and timely support for global People & Culture operations. This role is responsible for employee lifecycle transactions processes, responding to HR service desk queries, and maintaining data integrity across core people systems. By ensuring compliance, consistency, and excellent customer service, the Administrator plays a key role in delivering an outstanding employee experience and supporting the People & Culture function’s operational effectiveness.

Key Accountabilities

• People & Culture Service Desk & Employee Support:
  • Respond to employee and manager requests via service ticketing in a timely and effective manner.
  • Provide support to P&C team members’ internal inquiries about processes, status updates, or actions required.
• Employee Lifecycle Management:
  • Prepare, process, and file documentation for onboarding, offboarding, and employment changes as needed.
  • Update tasks lists in HR system to support smooth transitions for incoming and existing employees and people leaders.
• P&C Operations & Administration:
  • Assist with data entry and maintenance for P&C Systems.
  • Maintain and audit employee records, work eligibility documentation, and job descriptions.
• Continuous Improvement & Collaboration:
  • Collaborate with People Systems & Services team members to support system enhancements and process improvements.

Qualifications

• HS Diploma, Bachelor’s degree highly preferred.
• Experience in HR administration, operations, or SHRM certified preferred.
• Strong attention to detail required.
• Excellent interpersonal skills, with the ability to respond to employee queries with a customer service mindset.
• Ability to handle sensitive information with discretion.
• Applies sound judgment and critical thinking to resolve routine issues and appropriately escalates complex matters.

Key Capabilities

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do.
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results.
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues.
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges.
• Strong communication skills: Able to communicate effectively with colleagues at all levels, using clear and concise language.
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges.
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills.