Onboarding Agent
Location
United States + 1 moreAll locations: United States, Israel
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
In this role, you will be responsible for onboarding all new restaurant customers to the Sauce platform, ensuring a successful and efficient setup. You will work with restaurant customers to make sure strong processes are built out and implemented early on.
You'll work very closely with the Sales & Customer Success teams that are in the field and often need help on the spot with our biggest restaurant customers to ensure their onboarding experience goes smoothly as well.
As you grow in this role, you’ll be proactively reaching out to restaurant owners throughout their onboarding cycle, helping them learn about and understand the software and platform, setting expectations early and often, and most importantly, working to help them receive more and more orders!
You'll report directly to the Onboarding Team Lead.
During your shift, you'll work mainly on Hubspot, Slack, the Sauce Dashboard, and Google My Business (GMB) & Reserve by Google. Communication & attendance are super important in this role!
Shift available: Monday-Friday, 9 Hour Shift (8 Hours + 1 Hour Lunch) 10AM - 7PM EST
What You’ll Do:
- Proactively reach out to restaurant customers to get them live on the Sauce platform using the onboarding checklist
- Stay connected and be in the know with your customers to anticipate their needs as they happen
- Stay and work in an organized manner to help stay on top of issues that arise
- Receive and assist live help requests from Customer Success and/or Sales
- Upload links on different platforms like Wordpress, Go Daddy, Square, etc
- Communicate constantly with Customer Success and/or Sales to remain in the know of who they are working with and who may be coming on board soon
- Daily Google support
- Stay organized with your Hubspot Onboarding (OB) ticket board
Qualifications
- Strong B2B communication skills
- Confident speaking with other business owners or leaders
- Some sales experience preferred
- English-speaking; bilingual (English + Spanish) is a plus
- Hard worker, quick learner, and organized
- Ability to work quickly and efficiently
- Previous experience working with restaurant industry owners and managers is a big plus
- Experience working on Hubspot, Aircall, and/or Slack is a big plus
Requirements
- Private working space with a steady internet connection
- Computer or laptop
- Keyboard and mouse, working webcam, and headset with a microphone
- Primary 24” computer monitor
- Additional 24” computer monitor (preferred)
Benefits
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 5 Days Paid Sick Days
- 15 Paid Personal/Vacation Days
Job Requirements
- Strong B2B communication skills
- Confident speaking with other business owners or leaders
- Some sales experience preferred
- English-speaking; bilingual (English + Spanish) is a plus
- Hard worker, quick learner, and organized
- Ability to work quickly and efficiently
- Previous experience working with restaurant industry owners and managers is a big plus
- Experience working on Hubspot, Aircall, and/or Slack is a big plus
- Private working space with a steady internet connection
- Computer or laptop
- Keyboard and mouse, working webcam, and headset with a microphone
- Primary 24” computer monitor
- Additional 24” computer monitor (preferred)
Benefits
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 5 Days Paid Sick Days
- 15 Paid Personal/Vacation Days
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