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Role Description

The Principal Product Designer is the most senior design role within the product organization, responsible for driving the strategy and execution of our most complex and highest-impact product initiatives. You will operate at the intersection of product vision, engineering constraints, and customer needs, solving ambiguous problems that shape the future of our platform. This role requires a leader who can define the design strategy for an entire product pillar and influence design decisions across multiple teams. Depending on your experience and organizational needs, you may operate as a strategic Individual Contributor (IC), focusing purely on high-leverage design and vision work, or take on the responsibility of managing and mentoring a small team of senior designers.

What You'll Do

• Strategic Vision & Ownership: Define the long-term UX vision and design strategy for a major product pillar, ensuring alignment with overall company objectives and anticipating future market and user needs.
• Complex Problem Solving: Own the end-to-end design lifecycle for the most ambiguous and technically challenging product areas, delivering solutions that are scalable, accessible, and measurable.
• Cross-Organizational Influence: Act as the highest-level design authority in your domain, influencing key stakeholders across Product, Engineering, Data Science, and Executive Leadership to gain consensus and drive decisions.
• Design System Leadership: Serve as a core leader and major contributor to our Design System, identifying system gaps and actively developing new foundational patterns and design principles to elevate the consistency and quality of the entire product suite.
• Research & Data Synthesis: Partner with Research and Data teams to synthesize complex quantitative and qualitative data into clear, actionable design hypotheses and measure the impact of strategic design efforts.

Optional Leadership Track

• Team Development: If on the management track, you will be responsible for hiring, mentoring, and coaching a small, high-performing team of senior and staff-level product designers, fostering a culture of excellence and strategic impact.
• Project Oversight: Provide high-level direction and strategic oversight for the projects executed by your direct reports, ensuring their work aligns with the overall product strategy and design system standards.

Qualifications

• 10+ years of progressive experience in Product Design, UX Design, or Interaction Design, with a proven track record of successfully launching complex products that deliver significant business results.
• Demonstrated experience defining and driving the design strategy for an entire product vertical or platform, solving foundational problems that span multiple teams.
• An outstanding portfolio showcasing mastery across the entire design process, with an emphasis on systemic thinking, data-informed strategy, and executive communication.
• Deep understanding of modern software architecture, technical constraints, and front-end frameworks, enabling you to partner effectively with Staff and Principal Engineers.
• Exceptional ability to articulate complex design concepts, strategies, and trade-offs to a non-design audience, including C-level executives.
• Proven ability to thrive in ambiguous, fast-paced environments and confidently lead design efforts without heavy managerial oversight.
• Candidates interested in the managerial track must have 3+ years of experience managing and developing designers with a focus on coaching senior talent.
• Deep expertise in designing integrated SaaS workflow tools and platforms built for business and consumer users, with a clear understanding of how design impacts conversion, adoption, and retention in a subscription model.
• Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs. Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions.

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family.
• Work flexibility with a hybrid work model combining remote work with access to office locations for collaboration, training, and socialization.

Application Deadline

30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Equal Opportunity Employer

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law.