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Role Description

We’re hiring a Licensing Team Lead to assist with Licensing team oversight and support the workflows that power how we license our national clinician workforce. The Licensing Team Lead will play a key role in supporting the Licensing Manager by providing day-to-day oversight of Licensing Specialists, ensuring high-quality, compliant, and timely processing of provider licensure applications for Physicians, PMHNPs, and Therapists. This role combines hands-on licensing work with leadership responsibilities, including quality assurance audits, workflow support, and team guidance.

You will:

• Team Leadership & Oversight
  • Provide functional oversight and daily support to Licensing Specialists, including workload coordination and prioritization.
  • Serve as an escalation point for complex licensing issues and state regulatory questions.
  • Support onboarding and training of new Licensing Specialists, reinforcing best practices and standard workflows.
  • Act as a resource and mentor to team members, promoting accuracy, accountability, and professional development.
• Licensing Operations
  • Process and manage provider license applications and verifications across multiple states for Physicians, PMHNPs, and Therapists.
  • Ensure licensing workflows align with applicable state regulations, telehealth requirements, and internal policies.
  • Maintain accurate and complete documentation in licensing systems and provider files.
• Quality Assurance & Compliance
  • Assist Manager with weekly quality assurance audits of licensing files to ensure accuracy, completeness, and regulatory compliance.
  • Identify trends, errors, or process gaps and recommend corrective actions or process improvements.
  • Partner with the Licensing Manager to develop, refine, and maintain QA standards, audit tools, and SOPs.
• Collaboration & Reporting
  • Support the Licensing Manager with reporting, metrics tracking, and operational insights.
  • Collaborate cross-functionally with Credentialing, Enrollment, Clinical Operations, Compliance, and HR as needed.
  • Assist in developing and implementing process improvements to support scale and efficiency.

Qualifications

• 3+ years of provider licensing experience, preferably in healthcare, behavioral health, or telehealth.
• Demonstrated knowledge of multi-state provider licensing requirements for Physicians, PMHNPs, and Therapists.
• Demonstrated knowledge of DEA and CSR/CDS licensing requirements.
• Direct experience with licensing platforms such as Verifiable, Medallion, or similar tools.
• Experience reviewing work for quality and compliance.
• Strong attention to detail and organizational skills.
• Ability to manage competing priorities in a fast-paced, high-volume environment.

Requirements

• Prior experience in a team lead, senior specialist, or informal supervisory role.
• Experience with psychiatric or behavioral health provider licensing.
• Familiarity with credentialing and regulatory standards (e.g., NCQA, URAC).
• Experience working in a telehealth or remote-first organization.

Benefits

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care.
• Collaborative environment: be part of building something from the ground up at a fast-paced startup.
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first.
• Compensation for this position is $60,000 to $65,000, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills, and certifications.