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Role Description

As a Senior Client Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team.

You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers.

Key Responsibilities:

• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.
• Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goals.
• Accountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plans.
• Leverage deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption.
• Proactively identify new workflows and expansion opportunities in each account to drive value for both the customer and Qventus.
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers.
• Maintain and demonstrate the ability to manage customer relationships, from the client executive team to front-line leadership.

Qualifications

• Must have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company.
• Project management experience for complex implementations in the provider-side healthcare setting.
• Knowledge of provider-side hospital operations.
• A track record of applying strong quantitative and analytical skills in prior roles.
• Ability to travel up to 25-35% nationwide.

Requirements

• Business development, sales, or account management/growth experience (Bonus Points).
• Knowledge of the landscape of acute care patient flow processes, challenges, and solutions (Bonus Points).
• Change management experience (Bonus Points).
• Experience working with product managers, engineers, and technical teams (Bonus Points).

Benefits

• Open Paid Time Off.
• Paid parental leave.
• Professional development.
• Wellness and technology stipends.
• A generous employee referral bonus.
• Employee stock option awards.

Salary Range

$140,000 — $160,000 USD