ServiceNow Quality Assurance Engineer

Application Deadline: 6 April 2026

Department: Quality Assurance Testing

Employment Type: Full Time

Location: Remote

Reporting To: Jacinta MeLemore

Compensation: $90,000 - $115,000 / year

Description

What you will do:

• Work autonomously to apply and establish testing best practices.
• Collaborate with the development team to lead the design, development, implementation, and maintenance of a test automation framework that supports multiple project needs. This includes using tools like FitNesse, Selenium, and Cucumber, and writing test scripts in Java.
• Deploy test automation to a continuous integration environment and ensure that test results are communicated clearly and promptly.
• Participate in sprint planning and work closely with the project team to identify risks and impacts for the systems being tested.
• Create and generate test scenarios from user stories and acceptance criteria.
• Manage multiple project schedules at different phases of testing, maintaining strong organizational skills and the ability to prioritize tasks effectively.
• Coordinate QA tasks and priorities for each project, including identifying QA/testing environment needs.
• Walk through and demonstrate testing results to Product Owners and business stakeholders to gain sign-off on user stories.
  Ensure defects or requirement changes identified during testing are tracked, verified, and resolved before moving the application into production.

What you will bring:

• 3-5 years of experience in software application testing.
• 2+ years of performance testing experience using tools like Selenium or Playwright, preferably with low-code platforms such as Appian, Salesforce, or ServiceNow.
• Experience in automation testing is highly desirable.
• Strong understanding of Agile methodologies and experience in creating test cases from acceptance criteria.
• Independent performer with the ability to mentor junior team members.
• Experience in Agile testing is a must for this role.
• Proficient in using JIRA or other Agile delivery tools.
• Demonstrable experience in various types of testing, including automated, exploratory, load, and performance testing on web services and applications.
• Strong experience and background in UAT processes, including test scenario and case design, functional testing, system testing, and regression testing.
• Deep knowledge of software quality assurance and testing methodologies.
• Experience in developing test strategies, generating testing plans, writing testing scripts, and managing issues through tracking metrics.
• Ability to multitask, manage time effectively, and deliver on multiple projects.
• Strong verbal and written communication skills, with the ability to work effectively with technical and business teams at all levels.

It would be great if you also had:

• Experience using tools and technologies like FitNesse, Selenium, Cucumber, Jenkins, Bamboo, Java, Blazemeter, JMeter, Zephyr Squad.
• Experience with Agile methodologies and project management.
• Experience with 508 compliance testing.