• Be the technical backbone of our Support team - troubleshoot complex product, integration, and data stack issues for customers. • Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs). • Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations. • Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality. • Champion the customer experience — resolve every issue with speed, clarity, and empathy. • Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.