• Leads a team of PIP/MPC Claims Adjusters who are responsible for the handling of first-party medical claims. • Help train and educate leaders and adjusters on New Jersey PIP claim handling best practices. • Ensures adherence to state regulations and applicable policy language. • Oversees adjuster review of medical bills and works with vendor(s) to properly handle 1st party injury claims. • Reviews and approves payments over adjuster authority. • Acts as a coach to promote understanding of MOI, causation and medical management. • Create and execute talent development strategies for claims personnel, while recognizing the outsized impact that people have on the performance of the organization. • Measure, evaluate and communicate individual and team performance results in relation to overall organizational objectives. • Drive pace in a scalable manner, resulting in best-in-class LAE while maintaining high employee and customer satisfaction. • Interacts and communicates effectively with claims leadership, business partners, and teammates. • Understand and leverage analytics, process automation, and technology to improve efficiency and quality within claims operations. • Drive process innovation with a high degree of discernment between true differentiators and superficial features. • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications. • Recruits, retains and develops a highly motivated and accountable team of experienced and developing claim liability professionals.