• Lead experience strategy and design execution for the Menu platform across multiple initiatives and workstreams, from discovery through delivery • Independently frame complex, ambiguous problems involving data models, workflows, permissions, and global operational constraints • Design scalable, system-aware solutions that balance usability, flexibility, and technical feasibility across brands and regions • Partner deeply with Product, Engineering, Data, and Operations to align on priorities, tradeoffs, and delivery plans • Translate business and operational goals into coherent experience direction without over-indexing on feature-level design • Design scalable, high-fidelity design for real-time, workflow-driven and data rich systems • Own end-to-end design across multiple Menu views and states, including station workflows, error states, and edge cases. • Create interaction models, patterns, and frameworks that support consistency across the experience. • Deliver production-ready designs, specs, and prototypes that engineers can implement with confidence. • Act as the primary design partner for Menu between Product and Engineering leads. • Facilitate design critiques, working sessions, and reviews to align across disciplines. • Communicate tradeoffs clearly, balancing usability, technical feasibility, and delivery constraints. • Ensure design intent and quality are preserved through implementation. • Design for environments where accuracy, legibility, and error recovery are critical. • Incorporate accessibility and usability best practices appropriate for shared, on-premise systems. • Anticipate failure modes and “unhappy paths,” ensuring the system remains usable under stress or degraded conditions.