• Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans. • Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated. • Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes. • Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization. • Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio. • Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement. • Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories. • Prioritize the product backlog based on customer impact, business value, and technical feasibility. • Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action. • Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows. • Own integrations and relationships with major processors and partners (e.g., Adyen, Fiserv, Global Payments). • Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability. • Help shape the future of our payments infrastructure to support global growth. • Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured. • Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions. • Design hypotheses and experiments to test assumptions and drive learning. • Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes. • Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement. • Present product strategy, progress, and performance to senior leadership and executive stakeholders. • Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success. • Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals. • Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes. • Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities. • Create internal and customer-facing documentation, training materials, and presentations to support successful launches. • Drive adoption and ongoing success of payments products post-launch. • Foster a high-performance, collaborative culture focused on customer value and continuous improvement. • Mentor and influence other product managers, helping elevate the craft of product management across the organization. • Operate effectively in a complex environment, making timely decisions while managing tradeoffs.