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Role Description

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Foreclosure Supervisor. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment.

• Supervise, coach, counsel and develop subordinate staff
• Supervise/direct the implementation and development of Foreclosure Department activities to ensure compliance with internal policies/procedures, investor guidelines, and state/federal laws and regulations
• Work with governmental agencies, special servicing clients, private label clients, and high-profile investors to provide foreclosure issue resolutions and minimize risks/mitigate loss outside of their delegated authority
• Oversee the execution of various financial foreclosure documents required during the foreclosure process per federal/state agencies and investor/insurer guidelines
• Provide quality control reviews; execute attorney-provided foreclosure documents to process foreclosure actions
• Monitor and approve calculated bidding instructions for nationwide foreclosure sales; review for accuracy per federal/state agencies and investor/insurer guidelines
• Monitor and approve HAMP certification notifications prior to foreclosure sale
• Apply established techniques, procedures, or specific standards to work performed under general supervision; ensure sound judgment and accuracy per company and federal compliance standards
• Execute policies at the direction of the Foreclosure or Default Manager and make recommendations for necessary changes
• Assist the Default Manager with special projects, including monitoring team performance, preparing senior management review reports, and quality control audits
• Communicate with attorneys/trustees and monitor/manage progress to ensure foreclosure timeliness are maintained in accordance with federal/state agencies and investor/insurer guidelines
• Prepare monthly MBR and management reports reflecting foreclosure pipeline and organizational risk item status
• Respond to monthly QC audits for quality control/compliance
• Provide monthly departmental performance objectives summary to manager
• Serve as main point of contact for default vendor related questions and concerns
• Research, resolve, and track vendor problems and inquiries to ensure resolution
• Ensure daily updates are provided to internal business units or external partners through final problem resolution or completion of client deliverables
• Prepare data and reports for trending and tracking as needed
• Interact and communicate with vendors and internal business units to ensure concerns and inquiries are promptly addressed; ensure awareness of law/regulatory changes addressed by vendor
• Attend and collaborate in default-related conference calls and meetings
• Perform verbal and on-site audits
• Coordinate and conduct regular conference calls with vendors on default-related issues; provide status of resolutions, etc.
• Manage technological changes and updates in LoanSphere
• Maintain a thorough knowledge of the LoanSphere, MSP, and New Invoice systems and other default software
• Identify opportunities to increase revenue and reduce expenses
• Maintain/monitor vendor scorecards in the LoanSphere and LoanCare systems while performing compliance reviews of vendors’ workflow materials to ensure accuracy
• Request, create/prepare, update/revise, review, test, finalize/approve, and maintain the department’s policies and procedures; conduct training
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required
• Bachelor’s degree or equivalent combination of work experience, knowledge, skills, and abilities related to the position requirements
• 2+ years foreclosure or mortgage default related experience (foreclosure preferred)
• Previous default servicing management experience preferred
• 1-3 years’ leadership and/or managerial experience in a supervisory role
• Knowledge of mortgage banking and familiarity with RESPA, FDCPA, GLBA, OCC, CFPB, SCRA, and federal/state laws related to foreclosure and bankruptcy processes
• Working knowledge of mortgage loan documentation; foreclosure processing best servicing practices; default/foreclosure laws and regulations; and FNMA, FHLMC, FHA, and VA guidelines
• Strong professional, interpersonal, and verbal/written communication skills
• Advanced multitasking and organizational skills with strong attention to detail
• Ability to comprehend legal terms/conditions and apply them to work processes
• Ability to use a personal computer and research the internet
• Advanced skills in Microsoft Office products (Word, Excel, and Access) and MSP and LoanSphere applications
• Ability take direction from senior paralegals and attorneys
• Ability to prioritize workflow and work in a high-volume, fast paced, multifaceted, and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Previous title work experience preferred
• Experience monitoring the activity of multiple accounts assigned to outside counsel
• Experience with legal trials and depositions; ability to train staff for trials/depositions and exceptional LoanCare representation
• Experienced in the calculation of foreclosure judgment figures and preparation of state-required documents

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.