• Discover customer needs and craft geospatial solutions that cater to the electric, gas, water, sewer, stormwater and telecommunications industries • Configure ArcGIS apps, tools, and information models for industry-specific uses • Identify and document ArcGIS Solution configuration and usage patterns • Create and maintain product documentation and enablement materials for utility solutions • Provide input into product design aspects to assure our products are simple to use and provide a great experience for our customers • Work closely with customers, software development, business development, and professional services teams to define and develop solutions • Draft and review ArcGIS Solutions product briefs, presentations, and documentation • Design and author test cases for functionality, performance, scalability, and durability; execute both manual and automated tests, analyze test results, and report results • Continually assess product quality, release readiness, and maintain existing ArcGIS Solutions • Present and evangelize solutions to internal and external audiences