• Be the expert - use your industry and product knowledge to position solutions and ensure customer success. • Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features • Help manage and respond to customer support tickets while determining a strategy to improve our processes. • Ensure a seamless onboarding experience for new customers by overseeing implementation • Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic).