Technical Support Specialist, Phone Systems
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Job Requirements
- Minimum of 2 years of experience in VOIP support, with a proven ability to manage and resolve escalated issues cleanly.
- Demonstrated proficiency in diagnosing and resolving common phone and VOIP-related technical issues.
- Proven track record of documenting technical fixes and maintaining up-to-date Standard Operating Procedures (SOPs).
- Foundational understanding of basic networking concepts relevant to voice communications.
- Strong verbal and written communication skills, with the ability to articulate technical solutions to non-technical stakeholders.
- Demonstrated ownership mindset, taking full responsibility for outcomes and considering cross-functional business impacts.
- History of delivering quality work autonomously with a proactive approach to communicating risks and solutions.
- Proven ability to anticipate future issues and design systems or processes to prevent them (proactive problem-solving).
- Track record of prioritizing user needs and satisfying customer requirements with a results-oriented approach.
- Experience with specific enterprise-grade VOIP platforms (e.g., RingCentral, Twilio, Zoom Phone, Nextiva, or 8x8) (Nice to have).
- VOIP experience from a non-call center environment or experience in an escalation/lead role in a call center (Nice to have).
Benefits
- 100% Remote: Work from anywhere.
- Comprehensive Benefits: 100% employer-paid medical insurance.
- Financial Growth: Equity package and 401(k).
- Time Off: Flexible PTO (15-day minimum) and Parental Leave.
- Support: Learning stipend and home office equipment budget.
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